Shipping policy
DORNASARCADE Shipping Policy
We want the time between placing your order and receiving it to feel clear and uncomplicated. Here is what you can expect.
Processing Your Order
Orders are generally prepared for shipment within 1–3 business days.
Orders placed on weekends or public holidays will begin processing on the next business day. Once your order ships, you will receive an email with tracking information when it is available.
Shipping Options and Delivery
The shipping methods, costs, and estimated delivery times available for your order will be shown at checkout.
Because availability can vary by product and destination, the information shown at checkout is the most accurate information for your order.
Delivery estimates begin after your package has been transferred to the carrier. Most orders arrive within the estimated window, although weather, customs processing, carrier disruptions, and other circumstances beyond our control can occasionally cause delays.
Where We Ship
If your delivery address is accepted at checkout, shipping is available for that order.
Certain products may not be available for delivery to every destination or address type. If an unexpected shipping issue arises after your order is placed, we will contact you and explain the available options.
Tracking Your Order
When tracking is available, it will be included in your shipping-confirmation email.
Please allow a little time for tracking information to appear after the carrier receives your package.
Delivery Address
Please take a moment to review your delivery address before completing your purchase.
If you notice an error after placing your order, contact us as soon as possible at support@dornasarcade.com. We will make every reasonable effort to help, although an address may no longer be changeable once the order has been processed or transferred to the carrier.
Delayed or Missing Orders
If your order has not arrived within its estimated delivery period, or its tracking information has stopped updating, let us know.
Email support@dornasarcade.com with your order number and we will help you determine the appropriate next step.
Damaged Orders
If your order arrives damaged, please contact us promptly and include:
- Your order number
- A brief description of the damage
- Clear photographs of the item and its packaging
Please keep the item and its packaging while we review the matter. We will assess the circumstances and guide you through the next appropriate step.
Returns and Refunds
Return eligibility and instructions are provided separately in our Refund Policy.
Questions?
If you have a shipping question before or after placing an order, contact us at support@dornasarcade.com. We will be glad to help.
