FAQ
What is DORNASARCADE?
Our store is built on intention, not excess. Each product is deliberately selected to serve a purpose—sharpening the mind, strengthening the body, or bringing meaningful enjoyment to daily life. Thoughtfully designed for children, adults, and pets, our offerings focus on lasting value—not mass-market noise. Embracing the STOIC® philosophy.
What is THE PRACTICE?
THE PRACTICE is a simple, repeatable act of return, return to your core.
It exists for moments when you choose to pause, reflect, and bring order back to your inner life. It is not a program or a belief system. It does not require progress or performance—only consistency.
THE PRACTICE is supported by a small set of tools designed for clarity and focus. Nothing more is required.
What does it mean to wear STOIC®?
Wearing STOIC® is a way of carrying your principles with you.
The garments and bags are made to be steady, functional, and enduring—so they support focus, not noise. They don’t announce who you are. They reinforce how you choose to show up.
Is STOIC® a separate brand from DORNASARCADE?
STOIC® is part of DORNASARCADE. It represents our most disciplined expression—products rooted in restraint, simplicity, and daily practice. You don’t need to adopt an ideology to wear or use them. They’re simply made with intention.
What makes your products different?
Nothing here is accidental. We select products for impact and usefulness—tools for better living, not disposable trends.
Who are DORNASARCADE products for?
For people who value calm, clarity, and usefulness over excess. Our products are chosen for adults, children, and pets who benefit from fewer distractions and more considered daily routines.
How do you choose what products to carry?
Every physical object begins with a clear question: what useful role does it serve?
Products that pass that first test are sampled and evaluated for function, finish, dimensions, and suitability for the collection. We do not add products simply because they are new or popular. An object must serve a considered purpose and support the practice without pretending to create it by itself.
What if a product isn’t right for me?
If something doesn’t fit your needs, we’ll make it right. Our goal isn’t volume—it’s trust. Please reach out, and we’ll handle it carefully.
Can I suggest products for your store?
We love hearing from our customers! If you have an idea or product suggestion, feel free to contact us via email. We’re always looking for ways to serve you better.
Do you offer international shipping?
Yes. Currently, we only ship to select countries. International delivery times vary and typically range between 7-21 business days depending on your location.
How do I track my order?
Once your order is shipped, you’ll receive a tracking number via email. Use this to follow your package’s journey to your door!
What’s your return policy?
We accept return requests within 30 days of delivery for eligible items. Items must meet the conditions described in our Refund Policy, and returns must be authorized before they are sent. We do not currently process direct exchanges; a different item or variation must be purchased separately.
Are there any discounts or promotions available?
We don’t run promotions or discounts. DORNASARCADE is built around intention, not urgency. Each piece is priced to reflect its purpose, quality, and longevity—without pressure, countdowns, or artificial incentives. If something belongs in your life, it will still be here when you’re ready.
How can I contact customer service?
You can reach us through:
- Email: support@dornasarcade.com
- Phone: 1-412-378-9760
- Live Chat: Available on our website during business hours.